COVID-19 has surely made things unique this year. Your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19.
We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible. However, as you most likely know, COVID-19 has caused delays in product arrivals, delivery dates and changes in delivery services due to restrictions.
1) Deliveries are operating on mostly on schedule, however, due to local regulations, we are experiencing longer than normal processing times as well as delivery time frames. We’re taking extra precautions to protect our customers and employees to continue to be compliant with new regulations.
2) Safety is our top priority, and we have instituted additional safety precautions across our delivery teams. You may choose to have your items delivered through a no-contact delivery experience through outdoor drop-off or inside-the-door deliveries. At some locations, a limited-contact delivery experience is available so that we can help bring large items to the room of your choice.
For in-home deliveries, here are are some additional steps we can take together:
3) Following state regulations, in-home assembly and installation services have resumed for select items. If you have questions about availability in your area, please contact our Customer Service team.
Assembly and installation professionals have been advised to follow CDC-recommended precautions. These precautions include frequent hand-washing, use of sanitizer before and after each delivery, and wiping down all equipment between uses and shifts.
Please know that we are doing all that we can to help get your order to you as quickly as possible. Local and state shutdowns have also caused increased delays to order processing and have increased shipment times. We sincerely apologize for the inconvenience. While we want to get you your ordered items as quickly as possible, we will still maintain the health of our employees, third party carriers and of course you as our first priority. In some cases this will increase the time frame to get your order delivered, however, we believe this is in everyones best interest.
Bottom line, you may continue to rely on GreatFurnitureDeal.com and have complete confidence that we are here to support you throughout this evolving situation.