Standard shipping is always free at GreatFurnitureDeal.com. For those that need or want some assistance, we offer white glove delivery services for an extra charge - $119 for room of choice and $229 for full setup, placement and debris removal. Threshold delivery is always free!
How would my furniture be delivered?
The majority of items offered on our website will only be delivered with a delivery appointment. You will know when they are coming since they have to make an appointment. We can’t just drop your high priced items on the curb and leave. You will be contacted in advance to schedule a delivery appointment. At the time of delivery, your furniture will be brought to your home (or room of your choice with white glove delivery). You will have the chance to inspect the packaging or the items themselves as well as sign for them before our drivers leave.
If you elect for a white glove delivery your items will be brought to the room of your choice and we will remove all the packaging materials (imagine where you will put all of that). If you elect for our white glove delivery with assembly, the item will be assembled, and we will remove the packaging materials when we are done. White glove delivery will make you super thankful when our guys are carrying your 300 pound sofa or 400 pound china cabinet (we know your back will thank you).
Smaller items will ship via USPS, Fedex, UPS, or LTL service. If assembly is required it will be the customers responsibility to assemble the furniture. Only a small percentage of our orders ship this way, however, we do offer items that it's simply not economical to do a white glove delivery.
Where do you deliver?
We deliver anywhere in the continental 48 states. Delivery is currently not available to Alaska or Hawaii (for large items). However, we have many international customers whom heard about us, or found our great deals online. GreatFurnitureDeal will work with your selected freight forwarder, and will deliver your order to them at no charge!
How long does it take to receive my furniture?
In Stock items usually ship within 2 to 7 days. Delivery time to your home is generally 3 to 6 weeks from when your order is placed (based on where you are located). Custom orders usually take 12-16 weeks. We have over two dozen distribution centers, and if you are fortunate to live near one of them it is very possible that you will receive your order in less then 2 weeks! Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you updates via e-mail as well as text as soon as they are available and keep you updated as the order moves along.
For more information on delivery, please call our friendly staff at 800-970-5889 or email support@greatfurnituredeal.com and we will be happy to answer any questions or assist you in placing your order. Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home/office. A heavy or oversized shipment requires the use of a Common Carrier and is typically curbside delivery only. The best delivery method will be selected by our staff. Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise.
We will ship your order using the fastest, safest, and most reliable method possible.
Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. We will notify you via email when your order ships. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Please note we cannot ship to P.O. Boxes or Military APOs. We have four methods of shipment available: Small Parcel, Truck Freight - Back of Truck, Truck Freight - Threshold, and various levels of White Glove services (additional charges may apply): Small Parcel - Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your order is estimated to arrive between 7 and 14 business days (1 to 10 business days for USPS) after it leaves the warehouse.
.We do require an adult signature for deliveries so that all packaging can be inspected. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." (If you choose to have the order left without signature you may be responsible for damage) Be sure to include your name and tracking number on the note.
A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
Truck Delivery
Truck Delivery - Many items on our website are too large and/or heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways. (1) Once your merchandise arrives at the delivery agents’ pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday. "Once your item arrives to your local delivering terminal you are given 10 free days of storage to complete the delivery. If your delivery is not completed in that time, the customer will be responsible for additional fees incurred by the additional storage period." (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
IMPORTANT:
Please make sure that you inspect the package(s)/item(s) for any signs of damage (i.e.; scuff marks, folded corners, dents, dirt, holes, bends etc.) at the time of delivery.
All items are carefully inspected before leaving our warehouse. If there is any damage to the packaging or item be sure to check the boxes marking that it was damaged during delivery and notate it on the delivery receipt they ask you to sign. Write it in the comments section and check the boxes correctly notating the damage.
Do not refuse damaged items. If there is damage, please call us (1-800-970-5889) before refusing, while the driver is still there, so we can determine the best outcome. If there is damage, please contact us within 48 hours to report any claim. Please take a picture of the delivery receipt if one is not provided.
Failure to complete the proof of delivery (POD) forms correctly indicating damage will result in your claim being denied. This includes checking the boxes that the product/packaging is damaged DURING DELIVERY