Standard shipping is always free at GreatFurnitureDeal.com, including threshold delivery. If you would like additional assistance, we also offer white glove delivery services. Room of choice delivery is $119, and full setup with placement and debris removal is $229.
How would my furniture be delivered?
Most items on our website are delivered by appointment only. You’ll be contacted in advance to schedule a delivery — we don’t just drop high-value furniture at your curb and drive away. Instead, you’ll know exactly when to expect your order.
At the time of delivery, your furniture will be brought to your home — or to the room of your choice if you’ve selected White Glove delivery. You’ll have the opportunity to inspect the packaging and/or the items themselves before signing off with the driver.
If you choose White Glove Delivery, your items will be placed in the room of your choice, and all packaging materials will be removed (trust us, there’s a lot of it!). If you select White Glove Delivery with Assembly, our team will also assemble your furniture and take away all packaging once they’re done. You’ll be glad you chose this option when they’re moving a 300-pound sofa or a 400-pound china cabinet — your back will thank you!
Smaller items may ship via USPS, FedEx, UPS, or LTL freight services. These do not include scheduled delivery or in-home setup. If assembly is required, it will be the customer’s responsibility. While only a small portion of our items ship this way, we offer this option for products where White Glove delivery may not be practical or cost-effective.
Where do you deliver?
We deliver anywhere within the 48 contiguous United States, and yes, we also ship to Alaska and Hawaii. Additional shipping charges will apply for deliveries outside the continental US.
We also work with many international customers who have found us online or heard about our great deals. If you are using a freight forwarder, GreatFurnitureDeal will gladly deliver your order to their US location at no extra charge.
How long does it take to receive my furniture?
In stock items usually ship within 3 to 5 business days. Delivery time to your home is generally 3 to 6 weeks from when your order is placed, depending on your location. Custom orders typically take 12 to 16 weeks. With over two dozen distribution centers, if you are fortunate to live near one, it is possible that you will receive your order in less than 2 weeks! Since inventory changes frequently, we will provide an estimated ship date when you place your order. You will receive updates via email and text as soon as they are available, and we’ll keep you informed as your order progresses.
For more information on delivery, please call our friendly staff at 800-970-5889 or email support@greatfurnituredeal.com and we will be happy to answer any questions or assist you in placing your order. Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home/office. A heavy or oversized shipment requires the use of a Common Carrier and is typically curbside delivery only. The best delivery method will be selected by our staff. Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise.
We will ship your order using the fastest, safest, and most reliable method possible.
Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. We will notify you via email when your order ships. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Please note we cannot ship to P.O. Boxes or Military APOs. We have four methods of shipment available: Small Parcel, Truck Freight - Back of Truck, Truck Freight - Threshold, and various levels of White Glove services (additional charges may apply): Small Parcel - Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your order is estimated to arrive between 7 and 14 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do require an adult signature for deliveries so that all packaging can be inspected. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." (If you choose to have the order left without signature you may be responsible for damage.) Be sure to include your name and tracking number on the note.
A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
Truck Delivery - Many items on our website are too large and/or heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways. (1) Once your merchandise arrives at the delivery agents’ pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday. "Once your item arrives to your local delivering terminal you are given 10 free days of storage to complete the delivery. If your delivery is not completed in that time, the customer will be responsible for additional fees incurred by the additional storage period." (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
IMPORTANT:
Please inspect the package(s) and item(s) for any signs of damage (such as scuff marks, folded corners, dents, dirt, holes, bends, etc.) at the time of delivery.
All items are carefully inspected before leaving our warehouse. If you notice any damage to the packaging or the item, make sure to mark the appropriate boxes on the delivery receipt, indicating that it was damaged during delivery. Be sure to note the damage in the comments section as well.
Do not refuse damaged items. If damage is found, please contact us immediately at 1-800-970-5889 while the driver is still there so we can discuss the best course of action. If you discover damage after the delivery, please contact us within 48 hours to report a claim. If no receipt is provided, please take a photo of the delivery receipt for your records.
Failure to properly complete the proof of delivery (POD) forms — including marking the damage on the product and packaging as “damaged during delivery” — may result in your claim being denied.