Not the right color? Doesn’t fit your space? Part didn’t fix the issue? We get it — and we’re here to help.
You can return most items within 15 days of purchase for an exchange, store credit, or refund, depending on the product type. See details below:
Furniture Returns
If your furniture item doesn’t work out, you can return it within 15 days. Please note the following:
Return Options:
Store Credit
Refund (minus applicable fees)
Important Notes:
Original shipping, handling, and White Glove delivery fees are non-refundable
Items with “Free Shipping” will have actual shipping costs deducted from your refund:
FedEx/UPS: Typically $20–$100
Freight Delivery: Typically $295–$650
Restocking Fee: Most manufacturers charge a restocking fee up to 30%, which will be deducted from your refund if applicable
Non-Returnable Items: Custom or made-to-order furniture, items marked “No Returns,” “Closeouts,” or “Discontinued”, assembled items or items not in original packaging.
Parts Returns
Parts can also be returned within 15 days of purchase. Here's how it works:
Return Options:
Exchange
Store Credit
Refund (minus applicable fees)
Return Shipping:
Return shipping is the customer’s responsibility
We do not provide prepaid labels
If the item was shipped with “Free Shipping,” actual shipping costs will be deducted:
USPS/UPS: Typically $5–$30
Restocking Fee:
A 30% restocking fee may apply
This fee may be waived if you place a new order with us (Our Goal is to get your furniture fixed and working again)
Additional Notes:
Expedited or express shipping is non-refundable
Shipping Protection fees are non-refundable
Purchased warranties are refundable upon approved return of the item
Still Have Questions?
For complete terms and more detailed info, please visit our Full Return Policy or contact our support team.
How much do you charge for delivery?
Unlike other furniture companies, GreatFurnitureDeal doesn’t charge for standard delivery — and we also offer White Glove delivery options for an additional fee if you’d like extra help.
How Will My Furniture Be Delivered?
Most furniture on our website is delivered by appointment. You’ll be contacted in advance to schedule a delivery — we don’t leave high-value pieces on your curb and drive off. Instead, you'll know exactly when your order is arriving and can plan accordingly.
At the time of delivery, your furniture will be brought to your home — or directly to the room of your choice if you’ve selected White Glove Delivery. You’ll have a chance to inspect the packaging and/or the items themselves before signing off with the driver.
With White Glove Delivery, your furniture will be placed in the desired room, and all packaging materials will be removed (and yes, there's usually a lot!). Opt for White Glove Delivery with Assembly, and our team will also assemble your furniture and clean up everything when they're finished. You’ll especially appreciate this service when moving large pieces, like a sofa or a china cabinet — your back will thank you!
Some smaller items may ship via USPS, FedEx, UPS, or LTL freight. These services do not include scheduled delivery, in-home placement, or assembly. In those cases, setup will be the customer’s responsibility. While only a small portion of our products ship this way, it's a practical and cost-effective option for select items where White Glove service isn’t necessary.
Where do you deliver?
We deliver anywhere within the 48 contiguous United States (rarely excluding a few remote areas), and yes, we also ship to Alaska and Hawaii. Additional shipping charges will apply for deliveries outside the continental US.
Looking to purchase as an international customer? If you are using a freight forwarder, GreatFurnitureDeal will gladly deliver your order to their US location at no extra charge.
How Long Does It Take to Receive My Furniture?
For in-stock items, orders typically ship within 3 to 5 business days, and delivery to your home usually takes 3 to 6 weeks from the date of purchase, depending on your location. If you're located near one of our two dozen distribution centers, you might receive your order in as little as 2 weeks!
Custom orders generally take longer to produce and deliver — expect a delivery window of 12 to 16 weeks.
Since our inventory and availability change frequently, you’ll receive an estimated ship date at the time of your order. We’ll also keep you updated with email and text notifications as your order progresses through fulfillment and delivery.
Shipping Methods & Delivery Options
We ship your order using the fastest, safest, and most reliable method available. To ensure a smooth experience, we’ve partnered with top-tier delivery carriers across the country. Each item on our site is assigned the most appropriate shipping method based on its size, weight, and fragility. You’ll receive a tracking number once your order ships, and we encourage you to monitor your delivery online or by contacting the carrier directly.
We offer four main types of shipping:
1. Small Parcel Smaller, lighter items are typically shipped via UPS, FedEx, DHL, or USPS. These orders generally arrive 3 to 10 business days after leaving the warehouse.
An adult signature is required on high value orders for delivery so that you can inspect the packaging.
If you prefer the item to be left at your doorstep, you may leave a signed note for the driver requesting "No Signature Required" (include your name and tracking number). Please note: if you waive the signature, you may be responsible for any damage or loss.
2. Truck Freight – Back of Truck (Curbside Delivery) Heavy or oversized shipments are delivered via Common Carrier and are typically dropped off at the curb.
Drivers travel alone and may request your help unloading to prevent damage.
This method is best suited for large items when additional services like assembly or in-room placement are not needed.
3. Truck Freight – Threshold Delivery Your items will be delivered just inside the first entryway of your home or building — no stairs or room placement included.
4. White Glove Services (Various Levels Available) For the ultimate in convenience, White Glove options include:
In-room placement
Unpacking and packaging removal
Assembly (if selected) Additional charges may apply depending on the service level you choose.
Please note: We cannot ship to P.O. Boxes or Military APOs.
Truck Delivery & Signature Requirements
Many items on our website are too large or heavy to ship via standard carriers like UPS or FedEx. Instead, they are delivered by truck freight, which works a bit differently:
1. Delivery Appointment Once your order reaches the local delivery terminal, the carrier will contact you to schedule a delivery appointment. Most truck delivery companies offer 2–4 hour appointment windows between 8:00 AM and 5:00 PM EST, Monday through Friday (with some occasional exclusions).
You’ll receive 10 days of free storage at the terminal once your item arrives. If delivery isn’t completed within this period, additional storage fees will apply and are the responsibility of the customer.
2. Curbside Delivery Deliveries are made to the driveway or curb outside the delivery address. It is the customer’s responsibility to move the product inside.
Some carriers offer in-home or threshold delivery upgrades for an additional fee. If you’re interested in these services, you can contact the shipping company directly using the tracking information we’ll send via email when your order ships.
Please note: Any additional delivery services must be arranged and paid for directly with the carrier.
3. Additional Delivery Fees Any special access fees — such as ferry charges, gated community fees, or tolls required to reach your address — will be billed to the customer if incurred during delivery.
Signature & Inspection Policy
A signature is required at the time of delivery to confirm receipt and establish proof of delivery. Before signing:
Count all boxes to ensure your full order has arrived.
Inspect all packaging and items carefully for visible damage (scuffs, dents, tears, holes, bends, dirt, or any unusual wear).
⚠️ IMPORTANT: If you notice any damage, do not refuse the item.
Instead:
Note the damage clearly on the delivery receipt (check any appropriate boxes and write details in the comments section).
Take photos of the damage if possible.
Accept the delivery — this ensures we can assist you in resolving the issue promptly.
All items are carefully inspected before leaving our warehouse, but occasional damage in transit can happen. Reporting it accurately at the time of delivery is essential for filing a claim.
In the event of receiving a damaged product, contact us immediately at 1-800-970-5889 while the driver is still present so we can determine the best course of action. If damage is discovered after delivery, please report it within 48 hours.
*Be sure to mark any visible damage on the product and packaging as “damaged during delivery” on the proof of delivery (POD) form. Failure to do so may result in a denied claim. If no receipt is provided, take a photo of the POD for your records.
That’s right! Enjoy free shipping on thousands of items — no hidden fees or surprises! Free shipping applies to the 48 contiguous U.S. states only. (Shipping to Alaska, Hawaii, and Puerto Rico is available for an additional fee.)
The price you see is the price you pay — unless you're in Utah or Florida, where sales tax applies.
Not all items qualify for free shipping. For those that don't, shipping costs will be calculated at checkout based on your ZIP code.
For full details, including return policies, please review our complete site terms.
Shipping to remote locations is now available!
Items to these destinations are shipped via our offshore delivery service and may incur additional shipping charges. For shipping rates to these locations, please contact us by phone at 1-800-970-5889 or by email at sales@greatfurnituredeal.com.
Our White Glove Delivery offers premium in-home delivery by certified professionals for an additional fee. Your shipment will be brought into your home and placed in the room of your choice.
You’ll be contacted to schedule a delivery time. If it doesn’t work for you, it’s your responsibility to reschedule with the shipping company.
A two-person team will deliver your items within a designated 4-hour window. They’ll carry items up to two flights of stairs if needed.
White Glove Gold ($119)
Delivery to the room of your choice
Unpacking and removal of all packaging debris
No assembly included
White Glove Platinum ($229)
Delivery to the room of your choice
Unpacking and debris removal
15-30 minutes of assembly, depending on product assembly requirements.
After delivery, you'll be asked to inspect your items and sign the Proof of Delivery (POD) form. Please complete the POD form yourself—drivers cannot assist. If you have questions, our customer service team is happy to help.
Important Notes:
Delivery teams do not connect electrical or component wires, or modify your home (e.g., mounting or installations).
Additional charges (e.g., ferry tolls, gated access, over 25 steps, or extensive assembly) may apply. Please contact us in advance if special accommodations are needed.
We securely accept Visa, Mastercard, American Express, and Discover. Money orders or cashier's checks can be mailed directly to us. Please contact us for the mailing address. Personal checks are also accepted; however, please note that products will not be shipped until the check clears your bank.
When will my credit card be charged? We have a prepay policy in place to protect against fraudulent orders. Your credit card will be charged within 24 to 72 hours after you submit your order.
At GreatFurnitureDeal.com, we want you to be completely satisfied with your purchase. If an item doesn’t work for you, we accept returns within 15 days of receipt, subject to the terms outlined below.
General Return Conditions (Furniture & Parts)
1. Product Condition
All items must be returned in original condition and packaging.
Items that have been assembled, modified, or not in original packaging will not be accepted.
Custom or made-to-order products (including brands like Catnapper, Jackson, Southern Motion, Franklin, Luke Leather, Bramble, Serta, etc.) are typically non-cancellable and non-returnable.
Items marked “No Returns,” “Closeout,” or “Discontinued” are not eligible for return.
2. Return Authorization Required
All returns require prior authorization. Please contact us at 1-800-970-5889 or email support@greatfurnituredeal.com to request authorization.
Unauthorized returns will be refused and returned to you at your expense.
3. Undeliverable or Refused Shipments
If a shipment is undeliverable or refused:
The customer is responsible for original shipping costs, return freight, and up to a 30% restocking fee.
Return freight must be insured by the customer.
Items from “Free Shipping” promotions will have actual shipping charges deducted from any refund.
4. Fit & Access Issues
If your item doesn’t fit in your home or through entryways:
You may return it, but shipping costs and restocking fees will apply.
It is the customer’s responsibility to ensure product fit prior to purchase.
5. Product Variations
Please note that natural variations in wood grain, finish color, fabric dye, leather texture, and stone patterns (e.g., marble or granite) are not considered defects. Product images are representative but may not perfectly match delivered items due to these variations.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, and we are unable to resolve the issue through repair, replacement, or parts:
We will arrange return shipping at no cost to you when deemed appropriate.
We reserve the right to determine how the issue will be resolved. If you choose not to accept repair, parts, or a replacement unit, you may return the item under our standard return policy, including all applicable deductions.
All damage must be clearly noted upon delivery to qualify for a no-cost resolution.
Refund Deductions
The following deductions apply to furniture and parts returns unless otherwise specified:
Furniture
Original Shipping Cost: Deducted from refund (FedEx/UPS: $20–$100; Freight: $295–$650)
Restocking Fee: 30% minimum
Return Shipping: Customer’s responsibility
Return Freight Insurance: Required
Parts
Original Shipping Cost: Deducted from refund (USPS/UPS: $5–$30)
Restocking Fee: 30% (may be waived with reorder)
Return Shipping: Customer’s responsibility
__
If GreatFurnitureDeal.com or the manufacturer is billed for return shipping, that amount will be deducted from your refund or billed to you separately.
Returns without original packaging or with signs of assembly/use may incur additional deductions or be denied.
Free Shipping Returns
If your item was shipped under a “Free Shipping” promotion:
The actual cost of shipping will be deducted from your refund.
Furniture: Estimated $20–$100 (FedEx/UPS) or $295–$650 (Freight)
Parts: Estimated $5–$30 (USPS/UPS)
Suspected Defective Parts
All parts are tested for functionality prior to shipment, and defects are rare. If you suspect a part is defective:
You may return it for re-testing (at your own shipping cost).
If we determine the part is defective, we’ll send a replacement at no charge.
If it is not defective, we’ll reach out to discuss next steps, such as trying an alternate part. If you choose not to try a different part, the return will be handled in accordance with our return policy.
Replacements can only be issued after we have received and tested the original item.
Need Help?
For assistance with identifying compatible parts or navigating a return, please contact us: 📞 1-800-970-5889 📧 support@greatfurnituredeal.com
We’re here to help you find the best solution for your needs.
At GreatFurnitureDeal.com, we take great care in packaging and shipping our products. However, shipping damage can occasionally occur. When it does, we are here to help. In many cases, damaged items can be easily repaired or replacement parts can be sent.
IMPORTANT: DO NOT REFUSE DAMAGED ITEMS. Keep any damaged items in your home while we work to resolve the issue. Signing for an item as “damaged” does not mean you are accepting responsibility—it simply allows us to file a proper claim with the carrier.
If Your Item Arrives Damaged, Please Follow These Steps:
1. Inspect & Sign Carefully
Check all items and packaging thoroughly before signing.
If there is any sign of damage, write “Package Damaged” on the delivery ticket and mark “Yes” when asked if the packaging was damaged.
Do not refuse delivery. If you refuse or cancel a damaged order, it will be subject to our Return and Cancellation Policy, including a 30% restocking fee and shipping costs both ways.
If damage is not noted at delivery, we cannot file a claim, and you may not be eligible for a replacement.
2. Contact Us Within 48 Hours
You must report all damage within 48 hours of delivery to file a freight claim.
Contact us at support@greatfurnituredeal.com or 1-800-970-5889.
Reports made after 48 hours may incur additional fees for replacements.
3. Mark the Delivery Ticket Correctly
Clearly note any packaging or product damage on the delivery receipt.
This documentation is essential to process your claim with the carrier.
4. Provide Proof of Damage
By signing the proof of delivery, you confirm your responsibility to document any damage accurately.
Failure to complete the checklist and note damage may result in denial of your claim.
5. Do Not Discard Packaging or Product
Save all original packaging and the product itself.
Take clear digital photos of the damage and email them to us.
Claims can take several weeks as we coordinate with shipping carriers.
If parts are missing or multiple parts are damaged, contact us immediately—we may send replacements or arrange a return and replacement.
6. Return Items in Original, Unassembled Condition
For any return or exchange, items must be unassembled and in their original packaging.
We reserve the right to request photos or other documentation of the damage.
In some cases, we may authorize a professional repair or restoration instead of sending a replacement.
Replacement Parts
To request replacement parts, email us at support@greatfurnituredeal.com or call 1-800-970-5889. We will determine whether repair, replacement parts, or a full replacement is appropriate.
Manufacturer Defects
Manufacturer defects are separate from shipping damage. While rare, defects that pass factory quality inspections may still occur. If you suspect a manufacturer defect:
Contact us at support@greatfurnituredeal.com.
We will file the claim with the manufacturer on your behalf.
Depending on the issue, the resolution may include a repair, replacement part, or a new item.
Most minor defects can be repaired by a professional and are not considered damage.
Product Variations
Furniture is made using natural materials, which often show variation. These are not considered defects:
Wood: Variations in grain, color, or sheen are normal.
Stone (e.g., marble, granite): Differences in veining and color are expected.
Leather: Natural marks, wrinkles, and dye variations are common.
Untreated natural items (like rough-cut wood): May change with seasons or location over time.
Note that monitor settings may also affect how colors appear online.
Warranty
All products include the manufacturer’s standard warranty. Extended warranties are also available on most items. Contact us at support@greatfurnituredeal.com for more information.
Please let us know how we can help—we’re here to ensure your furniture shopping experience is as smooth and satisfying as possible.
We understand how frustrating a broken power recliner can be, and we’re here to help. While we’re happy to recommend parts based on the symptoms you describe, please note:
We are not licensed repair technicians and cannot inspect your chair in person.
Our suggestions are best estimates, not definitive diagnoses.
We can assist in identifying compatible parts based on your existing setup, but we do not provide repair services, including part removal or installation.
Thus, we are not liable if a suggestion by our customer service is not the correct solution.
We’re committed to helping you find the right solution — but we appreciate your understanding of these limitations.
Please note that defective parts are extremely rare — all parts are thoroughly tested for functionality before they are shipped.
However, if you believe the part you received is not working as intended, you may return it to us for re-testing:
Return shipping is the customer’s responsibility.
If the part is found to be not defective, we’ll contact you to discuss trying a different part, as the issue may lie elsewhere in your chair. If you choose not to try a different part, the return will be handled in accordance with our standard return policy.
On the off chance the part is found to be defective, we’ll send you a replacement free of charge.
Please note: We can only send a replacement after we’ve received and tested the original part.
We appreciate your understanding and are here to help you get back up and running as quickly as possible.
Orders canceled before shipment are subject to a 10% cancellation fee. Once an order has shipped, standard return policies apply.
Some products may have unique cancellation terms listed under their Individual Product Policy, which overrides the general policy in case of conflict.
Custom & Made-to-Order Items
Custom and made-to-order items cannot be canceled, returned, or refunded once the order is placed, as they are made specifically for you. This includes brands such as:
Catnapper, Jackson, VIG Furniture, Southern Motion, Franklin, Luke Leather, Bramble, Serta, and ESF Furniture.
Production timelines are estimates and may change. Delays do not qualify for cancellation, refund, or compensation. In cases of shipping damage, we will repair or replace the item per our standard damage policy.
Serta Mattress Orders
Serta mattresses are made to order and cannot be canceled or modified once production begins—typically within 24 hours of ordering, though it may begin sooner. Once confirmed, the order is final.
Orders must be paid in full before they are sent to the warehouse for shipment. If a product is on backorder or becomes backordered after your order is placed, you will receive an update with the current backorder status.
Paid orders are given first priority for shipping once the backordered item is back in stock. If your order includes multiple items, the entire order will be held until all items are available.
If you prefer to have the available items shipped first, you may request this. However, additional shipping charges will apply for partial shipments.
At GreatFurnitureDeal.com, we do our best to provide the most accurate and up-to-date information. Item availability is based on the latest details provided by the manufacturer, but it may not always reflect real-time stock or inventory. We recommend contacting us to confirm availability before placing your order.
We strive to ensure all prices are accurate, but reserve the right to update pricing at any time without notice. We also reserve the right to decline orders placed at incorrect prices listed online.
Price Adjustments: If an item you purchased goes on sale within 10 days of your purchase, we’ll issue an in-store credit for the difference. To request it, contact Customer Service within that 10-day window.
In the event of non-payment or default, GreatFurnitureDeal.com reserves the right to recover all costs associated with the outstanding balance. This may include return service fees, restocking fees, shipping charges, payment dispute fees, chargeback-related costs, and administrative fees.
If the account is referred to a third party for collection, the customer will also be responsible for all associated collection fees, court costs, and attorney fees.
If you live outside the state of Utah, Utah sales tax does not apply to anything you purchase from us. However, we do charge sales tax for orders shipped to Florida. Some states may bill you directly for "Use Tax," which is similar to Sales Tax. Use tax applies to items purchased outside the state you live in and shipped within the state for your use, where you did not pay Sales Tax. You are responsible for any Use or Sales taxes billed by your state (other than Utah or Florida Sales Tax).
California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all tools, lead crystal glassware, ceramic tableware, tiffany style lamps, and electrical cords. Please call us prior to ordering if you have any questions regarding the safety of these products.
The California Safe Drinking Water and Toxic Enforcement Act of 1986, also known as Proposition 65, requires businesses in certain circumstances to provide warnings for products containing chemicals that California has identified as carcinogens or reproductive toxins.
There are about 900 chemicals on the Proposition 65 list. The list includes lead, certain plasticizers like di(2-ethylhexyl) phthalate and certain flame retardants like TDCPP. The Proposition 65 list also includes aspirin, alcoholic beverages, Chinese-style salted fish and wood dust.
OEHHA is the California Office of Environmental Health Hazard Assessment. OEHHA is the California agency that identifies chemicals for the Proposition 65 list. OEHHA's mission is to protect and enhance public health and environment by scientific evaluation of risks posed by hazardous substances. To learn more about OEHHA go to their website at WWW.OEHHA.CA.GOVOpens a New Window..
OEHHA adds chemicals to the Proposition 65 on a regular basis. For example, the flame retardant known as TDCPP was added to the list as a carcinogen on October 28, 2011, which means that the warning requirement for the chemical became effective on October 28, 2012. Lead has been on the Proposition 65 list since 1988.
In addition to identifying chemicals for the Proposition 65 list, OEHHA also sets levels for when a warning is required. For example, OEHHA set the warning level, also known as the “No Significant Risk Level” or “NSRL,” for TDCPP at 5.4 micrograms per day. This means that OEHHA has determined the daily intake level of this chemical at 5.4 micrograms per day will result in one excess case of cancer in an exposed population of 100,000, assuming 70-year lifetime exposure to the chemical.
Additional information regarding Proposition 65 can be found at the OEHHA website: http://oehha.ca.gov/prop65/background/p65plain.htmlOpens a New Window.
Additional information regarding the California flammability standard, Technical Bulletin 117 can be found at the BHFTI website: http://www.bhfti.ca.gov/industry/117.pdf
This privacy statement applies to the website of:
GreatFurnitureDeal.com, a Division of Five Star Source, LLC PO Box 198 Riverton, Utah 84065 USA Phone: 1-800-970-5889 eMail: support@GreatFurnitureDeal.com We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.
We collect information for the following purpose(s):
Completing or supporting an activity Tailoring the website for its visitors Who has access to the information we collect?
Ourselves Delivery services possibly not sharing our privacy policy The website does not collect data that can identify its visitors; however we reserve the right to exhibit the names of companies or organizations that purchase from any division of GreatFurnitureDeal.com on a partial client list.
If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.
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You agree that any claim arising from or related to any purchase made through GreatFurnitureDeal.com, a Five Star Source, Inc. company, or any of its affiliates' websites shall be brought in either a state or federal court of competent jurisdiction in Salt Lake County, Utah. You consent to the personal jurisdiction of the state and/or federal courts located in Salt Lake County, Utah. You waive (a) any objection to jurisdiction or venue, and/or (b) any defense based on lack of jurisdiction or improper venue, in any action brought in such courts. The customer is also responsible for collection fees, court costs, and attorney fees if legal action occurs. Disclaimer of Liability: To the extent permitted by law, neither GreatFurnitureDeal nor any of its employees, partners, or respective officers will be liable for any loss, damage, cost, or expense suffered or incurred by you, or for any claims made by you, resulting from your use of this site, the unavailability of this site, or in connection with any products, services, or information offered through this site. GreatFurnitureDeal reserves the right to cancel or refuse any order for any reason, including but not limited to pricing omissions, incorrect prices, typographical errors, suspected fraud, and delivery area restrictions.
Due to differences in photographic processes and the color calibration of individual computer monitors, furniture finishes and fabrics/leathers shown on this website may vary from the actual finishes.
