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Our Simple Return Policy:

Not the right color? Doesn't fit in your house? If the item you ordered doesn't work for you, you can return it within 15 days of purchase and we will provide you an exchange, credit, or refund according to our Return Policy. Freight and handling charges, including white glove delivery fees, cannot be reimbursed. When returning items offered with “free shipping”, the actual shipping costs (fedex is estimated between $20-$100 and freight items are estimated between $150-$450) will be deducted from your refund. In addition, most manufacturers charge up to a 30% restocking fee, which will be passed on to you and deducted from your return should you wish to return your item(s). Please note that items that are made to order (custom orders) sold as “No Returns, Closeouts or Discontinued ” or items that have been assembled or not in the original packaging cannot be returned.

Please see our returns policy for more specific information on returns.

Shipping Information:

Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home/office. A heavy or oversized shipment requires the use of a Common Carrier and is typically curbside delivery only. The best delivery method will be selected by our staff.  Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise. 

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account.  Please note we cannot ship to P.O. Boxes or Military APOs. We have four methods of shipment available: Small Parcel, Truck Freight - Back of Truck, Truck Freight - Threshold, and various levels of White Glove services (additional charges may apply): Small Parcel - Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your order is estimated to arrive between 7 and 14 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do require an adult signature for deliveries so that all packaging can be inspected. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." (If you choose to have the order left without signature you may be responsible for damage) Be sure to include your name and tracking number on the note. 

A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have receieved your entire order prior to signing. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.

Truck Delivery - Many items on our website are too large and/or heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways. (1) Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday. "Once your item arrives to your local delivering terminal you are given 10 free days of storage to complete the delivery. If your delivery is not completed in that time, the customer will be responsible for additional fees incurred by the additional storage period." (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
IMPORTANT:

Please make sure that you inspect the package(s) at the time of delivery.

All items are carefully inspected before leaving our warehouse. If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise. Please note any damage to the boxes/packaging being delivered on the delivery slip at the time you accept the items. 

Items in Good Condition: (note there are no scuffs, scrapes or holes in the boxes and/or packaging)

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Items that have possibly been damaged in transit (Please note there are holes, dents or carton splitting):

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If the box has ANY damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible. We like to use the phrase, when in doubt, NOTATE IT.

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If you have requested for the furniture to be assembled, please ensure that you note these damages when you sign the assembly service slip. GreatFurnitureDeal.com will then work with the carrier to claim the costs and remedy the situation. Please note that the method of correction will be at the discretion of the GreatFurnitureDeal.com management and will be assessed on a case by case basis.

DO NOT REFUSE DAMAGED ITEMS

We will replace or repair any damaged parts as long as you signed for them as damaged. If you have any questions, please call us at 800-970-5889.

Alaska, Hawaii and Puerto Rico Shipping Information:

Shipping to these remote locatations is now available! Items to these destinations ship via our off shore delivery service and are subject to additional shipping charges. If you are interested in shipping charges to one of these locations, please contact us by phone at 1-800-970-5889 or email at sales@greatfurnituredeal.com.  

Signing Deliveries as Complete:

 A signature is required to establish proof of delivery as well as boxes/items received in good condition. Please be sure to count all boxes and inspect all of the boxes well to verify that you have received your entire order prior to signing. If there are missing cartons or any sign of damage to the packaging, be sure to write "damaged" or "missing items" on the delivery paperwork. If a bill of lading is not signed short or damaged, replacement cost will be the responsibility of the customers.   

Our White Glove Delivery Service: 

With our White Glove Delivery Service, your entire shipment is delivered to the room or location of your choice, by Home Direct USA. Our White Glove Delivery Service is the best type of in-home delivery service available today. When this service is provided or selected, it means the furniture will be delivered into your home, into the room of your choice.  

  • You will be contacted by the shipping company with your scheduled delivery time. If this time does not work for you, you are responsible for contacting the shipping company to reschedule your delivery appointment.
  • A two person team will arrive at your location during your designated four hour window.
  • The team will unload your furniture, carry it up as many as two flights of stairs, and bring it to your room of choice. If inside delivery with unpacking is selected, the team will unpack the items and remove all debris. 15 minutes of setup (not including tools) is also included. If you are interested in having your furniture fully assembled, please contact us to arrange for complete setup.
  • Once the furniture is delivered, the driver will ask you to inspect, note any problems, and sign for the delivery.
  • Our drivers are specifically trained how to handle furniture.
  • Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.

*In all cases the shipper will not hookup any electrical or component wires. Shipper will not alter a residence in any way (no bolting/attaching to wall, ceiling or floor) Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

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Better Price Offers:

Remember... Price isn't everything! The reason so many customers shop at GreatFurnitureDeal.com is because we provide extraordinary customer service. We are here to help you find the right products at amazing prices. Don't take it from us, see what our customers are saying: (see customer Testimonials here). The price considered will be the "landed price", including shipping and taxes. We will do our best to beat our competitors when the competitor site meets our price match policy (see price match policy).

Example:

Our Price: $350.00
Competitors Price: $325.00
The Difference in Price is: $25.00
10% Additional Discount of Price Difference $2.50
  -
Your Total: $322.50


The Better Price Offer is not a guarantee, and we are not obligated to meet any price. Better Price rules and regulations may change at anytime without notice. The Better Price Offer is only valid with online advertised pricing. Better Price Offer match must take place prior to your purchase, and is not retroactive and cannot be used with any other offer.

Tax Information:

If you live outside the state of Utah, Utah sales tax does not apply to anything you purchase from us. Some states may bill you directly for “Use Tax”, which is similar to Sales Tax. Use tax affects items purchased outside the state you live in which are shipped within the state for your use, that you did not pay Sales Tax on. You are responsible for all Use or Sales taxes billed by your State (other than Utah Sales Tax). (return to top of page)

Payment Methods Accepted:

We are securely setup to accept Visa, Mastercard, American Express, and Discover. Money orders or Cashier's checks can be mailed directly to us. Please contact us for the mail to address.
Personal Checks will be accepted, however, products will not be shipped until the check clears your bank.

When will my credit card be charged?
We have a pre-pay policy to protect ourselves from fraudulent orders. Your credit card will be charged 24 to 72 hours after you submit your order. 

General Return Policy:

At GreatFurnitureDeal.com you can return any product within 15 days of receipt under the following conditions:

  1. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Items ordered custom or made to order and may include brands such as; Catnapper, Jackson, Simmons/United Upholstery, Rossetto, VIG Furniture, Southern Motion, Moroni, Franklin, Luke Leather, Bramble, Sealy, Serta, Broyhill, Lane, South Cone  and ESF Furniture have many items that are non-cancellable as well.
  2. Prior return authorization is required by calling 1-800-970-5889, or emailing support@GreatFurnitureDeal.com. Failure to obtain return authorization will result in your return be refused and shipped back to you at your cost.
  3. The initial freight charges (FedEx is estimated between $20-$100 and freight items are estimated as $150-$450) plus a minimum of a 20% restocking fee will be deducted from the account credit given. Return freight and shipping insurance is the responsibility of the customer. If at any time GreatFurnitureDeal.com, its subsidiaries, or the manufacture is billed for return freight, that amount will be deducted from your final refund or charged back to you if refund has already been issued.
  4. Some of our products are offered with free shipping, so please be aware that if you return one of these products the actual shipping costs will be deducted from your return refund. (FedEx is estimated between $20-$100 and freight items are estimated between $150-$450)
  5. For undeliverable or refused shipments, the customer will be responsible for the initial freight (including actual shipping costs in a “free shipping offer” (FedEx is estimated between $20-$100 and freight items are estimated between $150-$450), and any and all return charges for freight, plus up to a 30% restocking fee. The customer is responsible for the cost of insuring the return freight. "Please note that items sold as “No Returns, Discontinued, and Close-out “cannot be returned."
  6. If you purchase an item that will not fit it into your home, you can return it for the price paid minus the actual shipping charges plus the restocking fee. It is the customer’s responsibility to make sure an item will fit before a purchase is made, and GreatFurnitureDeal.com will not be held financially responsible for any charges related to the shipping or return of an item that will not fit into your home.
  7. We do our best to describe each item as well as possible with both a product description and pictures. However, due to the nature of the furniture business, please note that GreatFurnitureDeal.com does not guarantee that the finish of the ordered wood, leather, fabric, or stone will be exactly as pictured. Imperfections or variations in the grain or color of the wood may occur naturally. Stone finishes such as marble and granite may differ in color as well. In addition, variations in the color and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. We get all measurements from the manufacturer and cannot be held responsible if there are any measurement discrepancies. Items may be ordered from or to be produced through a different distributor in an effort to provide our customers with the quickest deliveries. Items are confirmed to be produced by the same manufacturer/plant as the item ordered.
  8. If you received a damaged product (where damage is notated correctly) or the wrong product and we cannot solve the issue with either a replacement, repair or replacement parts, we will have the item returned to us at no cost to the customer. We do reserve the right to resolve the issue. If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy. 

General Damage and Defect Policy:

We only carry well packaged products; however shipping damages are always possible. In most cases replacement pieces can be shipped out or items can be easily repaired. DO NOT REFUSE DAMAGED ITEMS! Keep damaged items at your home rather than refuse them until the situation is rectified. As long as your delivery receipt is signed as "damaged" you are not accepting fault on a delivery by accepting it. If your item appears to be damaged, please follow the instructions below: 

Write "Packaging Damaged" on the delivery ticket. Ensure you mark "yes" in the box asking about damage to the packaging. DO NOT REFUSE DAMAGED ITEMS.
*Inspect all items before you sign for them. If you sign for an item and then later find that it is damaged we cannot send a replacement as we will be unable to file a claim.*
  1. It is important that you contact us within 48 hours of delivery, as freight claims need to be filed within that time frame. Notification of damage after 48 hours of delivery may cause you to be subject to further fees for replacement.
  2. If your package appears even slightly damaged, write "Package Damaged" when you sign for delivery. This will allow us to prove damage to the shipping company. Failure to write this on the delivery ticket may affect your ability to receive a return or replacement.
  3. DO NOT THROW AWAY THE BOX OR THE PRODUCT IF ANY ITEMS ARE DAMAGED! In order for us to send a replacement for a damaged item we will need digital photos of the damage sent to us via e-mail. Please understand that dealing with damages is a process that may take several weeks as we have to involve the shippers. If you have already accepted and signed for a package that has parts missing, contact us right away and we will ship you the replacement parts free of charge. If there are multiple parts damage, we may, at our option have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging and unassembled. GreatFurnitureDeal.com reserves the right to require photographs and/or proof of any damaged product.
To request replacement parts please contact GreatFurnitureDeal.com at support@GreatFurnitureDeal.com or call 1-800-970-5889. GreatFurnitureDeal.com reserves the right to provide replacement parts or replacement items, and/or authorize a repair by a furniture professional for any damaged part to have it returned to its brand new condition. If damaged orders are canceled or refused they will be subject to the guidelines of the return & cancellation policy and be assessed a minimum of a 20% restocking/processing fee plus shipping fees both ways. (return to top of page)
Defects that have occurred during the manufacturing process and passed the factory's quality control checks are not caused by mishandling during the shipping process. GreatFurnitureDeal.com deals with respected and experienced furniture manufacturers that stand behind their products. In the event that a manufacturer's defect occurs, please email us at support@GreatFurnitureDeal.com and we will present the claim to the manufacturer on your behalf. We will then work with the manufacturer in question to assess the best way to remedy the situation. The remedy may be a replacement of the defective part or item or may consist of a repair. Please note that most of the time defects that pass the quality control check done by the manufacturer as well as checks done by GreatFurnitureDeal.com are very minor in nature. As a result, these can be easily fixed by a professional in furniture repair. If you decide you do not want parts or a replacement unit, you can return the item under our general return policy.
Due to the nature of the furniture business, please note that GreatFurnitureDeal.com cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Natural state (untreated) items such as rough cut tables, chairs or case goods are prone to change from seasons and the items geographical location. Any change in color or characteristic of an untreated item is not viewed as damages or defects. Please note that images of products displayed on the GreatFurnitureDeal.com website may differ in color due to differences in the resolution of computer monitors. GreatFurnitureDeal.com always works with our partnering furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.
Warranty - All items come with their standard manufacturer's warranty. We also offer extended warranties on most products, contact us for details: support@greatfurnituredeal.com.

General Cancellation Policy:

Orders canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has occurred will be subject to the rules of the return policy. The return, damage and cancellation policies above are General Policies for all products. Individual products may have unique rules and regulations and will be listed below under the Individual Product Policy. In the event there is a conflict between the terms and conditions of the General Policy and Individual Product Policy, the Individual Product Policy shall control.

 Custom Pieces/Made to Order Items: 

Custom orders cannot be cancelled once the order is placed. They are non-refundable and non-returnable. May include brands such as; Catnapper, Jackson, Simmons Upholstery, Rossetto, VIG Furniture, Southern Motion, Moroni, Franklin, Luke Leather, Bramble, Sealy, Serta, Broyhill, Lane, South Cone and ESF Furniture are non-cancellable. If you have any question regarding your order and the return policy, please contact us at 1-800-970-5889. Custom and special order production time frames are provided to our customer as estimates only. Because the items are being produced by the manufacture and can change, we will make every effort to keep customers updated of changes however, delays do not negate the cancellation policy of custom and special orders. Of course, in the event of damage, the damage policy governs. The item(s) will be replaced or fixed in the unlikely event of damage.

Serta & Sealy Mattress Company

Mattresses are "made to order" and the Serta/Sealy company charges 20% or $150 (whichever is greater) for any product cancelled or changed after their production has begun. Production normally begins within 24 hours of receipt of an order, but may occur sooner. Regardless of the number of hours after the order, if you cancel or change your order after Serta/Sealy declares they have begun production this fee will be charged to you. 

Serta Mattress Warranty Info. Click here to learn more.

Backorder Policy:

 Orders must be paid in full prior to them being sent to the warehouse for shipment. If a product is on backorder or becomes on backorder after the order has been placed you will be sent an email with the current backorder status of your order. Paid orders have first priority of being shipped out once the backordered item is back in stock. If you have more than one item on your order the entire order will be held until everything is available. You can request that the available items be shipped out now and the backordered item when it becomes available. However, there are additional shipping charges to ship partial orders. 

Stock Availability:

Here at Greatfurnituredeal.com we strive to have the most accurate and up to date information. With any item the stock is listed as it has been provided to us by the manufacturer and may not always reflect current availability and or inventory. Please contact to verify or conifrm stock for any item(s).

Manufacturers Restocking Fee: 

Up to 30% restocking fee is imposed by the manufacturer, or their authorized distributor on merchandise returned. Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Closeout, discontinued, and surplus merchandise may not be returned. Shipping instructions will be provided, if authorized by the manufacturer or their representative.

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Free Shipping on Hundreds of Products!

 Don't Pay An Extra Penny For Shipping! That's right; we offer hundreds of products with free shipping. Free Shipping is offered only in the 48 contiguous US states. (We do ship to AK, HI, & PR at an extra charge). We promise you won't be surprised with any hidden charges. The fees you see for products offered with free shipping is exactly what you'll pay, unless you live in Utah where sales tax applies. Please be aware that if you return an item marked as Free Shipping, the actual shipping costs will be deducted from your return refund (fedex is estimated between $20-$100 and freight items are estimated between $150-$450) . Not all products qualify for free shipping. Products that do qualify are clearly marked “free shipping”. If you order a product without free shipping, the correct shipping fee will be calculated in the shopping cart when you enter your zip code. Read our complete site policies

*In all cases the shipper will not hookup any electrical or component wires. Shipper will not alter a residence in any way (no bolting/attaching to wall, ceiling or floor) Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

Restaruant.com Giftcard: 

The Restaurant.com giftcard is offered by a third party company and cannot be exchanged for cash or in-store credit. To read all terms and conditions for this offer or promotion please click here

Privacy Statement:

This privacy statement applies to the website of:

  • GreatFurnitureDeal.com, a Division of Five Star Source, LLC
  • 1206 S. 1680 W.
  • Orem, Utah 84058
  • USA
  • Phone: 1-800-970-5889
  • eMail: support@GreatFurnitureDeal.com

We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.

We collect information for the following purpose(s):

  • Completing or supporting an activity
  • Tailoring the website for its visitors

Who has access to the information we collect?

  • Ourselves
  • Delivery services possibly not sharing our privacy policy

The website does not collect data that can identify its visitors; however we reserve the right to exhibit the names of companies or organizations that purchase from any division of GreatFurnitureDeal.com on a partial client list.

If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page. 

  • Third party vendors, including Google, show your ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website.
  • Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. (Alternatively you can point users to opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.)

About Our Pricing:

All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices.  

What if I buy an item and the price is reduced later? We can offer you an in store credit of the difference in price towards your next purchase when prices are reduced within 10 days of the purchase date. Contact Customer Care within 10 days of the purchase date to request an in store credit.

Collections: 

Customer understands that when in default, GreatFurnitureDeal.com is entitled to recover all costs incurred in any amount due, including but not limited to, return service fees, stocking fees, shipping fees, payment dispute and processing fees, and administrative fees for a chargeback through the companies (GreatFurnitureDeal.com's) own effort or through an assigned third party.  Customer is also responsible for collection fees, court costs, and attorney fees when default is assigned to a third party.

Legal:

You agree that any claim arising out of or relating to any purchase made through GreatFurnitureDeal.com a Five Star Source, INC company or any of its affiliate’s websites shall be brought in a state or federal court of competent jurisdiction in Utah County, Utah. You consent to the personal jurisdiction of the state and/or federal courts located in Utah County, Utah. You waive (a) any objection to jurisdiction or venue, or (b) any defense claiming lack of jurisdiction or improper venue, in any action brought in such courts. Customer is also responsible for collection fees, court costs, and attorney fees in the event of legal action.

Disclaimer of Liability: To the extent permitted by law, neither Great Furniture Deal nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Great Furniture Deal maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.

Due to the differences in photographic processes and the color calibration of individual computer monitors, furniture finishes and fabrics/leathers shown on this website may vary from actual finish.

Our Brand

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