Not the right color? Doesn't fit in your house? If the item you ordered doesn't work for you, you can return it within 15 days of purchase and we will provide you an exchange, credit, or refund according to our.
Freight and handling charges, including white glove delivery fees, cannot be reimbursed. When returning items offered with “free shipping”, the actual shipping costs (FedEx is estimated between $20-$100 and freight items are estimated around $150-$450) will be deducted from your refund. In addition, most manufacturers charge up to a 30% restocking fee, which will be passed on to you and deducted from your return should you wish to return your item(s).
Please note that items that are made to order (custom orders) sold as “No Returns, Closeouts or Discontinued” or items that have been assembled or not in the original packaging cannot be returned.
Please see our
returns policy for more specific information on returns.
How much do you charge for delivery?
Unlike other furniture companies, GreatFurnitureDeal never charges for delivery. We offer both free delivery as well as offer white glove delivery options.
How would my furniture be delivered?
The majority of items offered on our website will only be delivered with a delivery appointment. You will know when they are coming since they have to make an appointment. We can’t just drop your high priced items on the curb and leave. You will be contacted in advance to schedule a delivery appointment. At the time of delivery, your furniture will be brought to your home (or room of your choice with white glove delivery). You will have the chance to inspect the packaging or the items themselves as well as sign for them before our drivers leave.
If you elect for a white glove delivery your items will be brought to the room of your choice and we will remove all the packaging materials (imagine where you will put all of that). If you elect for our white glove delivery with assembly, the item will be assembled, and we will remove the packaging materials when we are done. White glove delivery will make you super thankful when our guys are carrying your 300 pound sofa or 400 pound china cabinet (we know your back will thank you).
Smaller items (and office furniture from Bestar as well as ALL TOV ORDERS), that list "FREE HOME DELIVERY" will ship via Fedex, UPS, or LTL service. If assembly is required it will be the customers responsibility to assemble the furniture. Only a small percentage of our orders ship this way, however, we do offer items that it's simply not economical to do a white glove delivery.
Where do you deliver?
We deliver anywhere in the continental 48 states. Delivery is currently not available to Alaska or Hawaii. However, we have many international customers whom heard about us, or found our great deals online. GreatFurnitureDeal will work with your selected freight forwarder, and will deliver your order to them at no charge!
How long does it take to receive my furniture?
In Stock items usually ship within 2 to 7 days. Delivery time to your home is generally 3 to 7 weeks from when your order is placed (based on where you are located and the item(s) ordered). We have over two dozen distribution centers, and if you are fortunate to live near one of them it is very possible that you will receive your order in less then 2 weeks! Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you updates via e-mail as well as text as soon as they are available and keep you updated as the order moves along.
For more information on delivery, please call our friendly staff at 800-970-5889 or email support@greatfurnituredeal.com and we will be happy to answer any questions or assist you in placing your order.
Most lightweight shipments are sent by FedEx or UPS and delivered to an easily accessible area around your home/office. A heavy or oversized shipment requires the use of a Common Carrier and is typically curbside delivery only. The best delivery method will be selected by our staff. Common carrier drivers travel alone and may ask for your assistance in unloading the items from the rear of the truck to help prevent any damage to the merchandise.
We will ship your order using the fastest, safest, and most reliable method possible.
Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. We will notify you via email when your order ships. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Please note we cannot ship to P.O. Boxes or Military APOs. We have four methods of shipment available: Small Parcel, Truck Freight - Back of Truck, Truck Freight - Threshold, and various levels of White Glove services (additional charges may apply): Small Parcel - Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your order is estimated to arrive between 7 and 14 business days (1 to 10 business days for USPS) after it leaves the warehouse.
. We do require an adult signature for deliveries so that all packaging can be inspected. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." (If you choose to have the order left without signature you may be responsible for damage) Be sure to include your name and tracking number on the note.
A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.
Truck Delivery - Many items on our website are too large and/or heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways. (1) Once your merchandise arrives at the delivery agents’ pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday. "Once your item arrives to your local delivering terminal you are given 10 free days of storage to complete the delivery. If your delivery is not completed in that time, the customer will be responsible for additional fees incurred by the additional storage period." (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
IMPORTANT:
Please make sure that you inspect the package(s)/item(s) for any signs of damage (i.e.; scuff marks, folded corners, dents, dirt, holes, bends etc.) at the time of delivery.
All items are carefully inspected before leaving our warehouse.If there is any damage to the packaging or item be sure to check the boxes marking that it was damaged during delivery and notate it on the delivery receipt they ask you to sign. Write it in the comments section and check the boxes correctly notating the damage.
Do not refuse damaged items. If there is damage, please call us (1-800-970-5889) before refusing, while the driver is still there, so we can determine the best outcome. If there is damage, please contact us within 48 hours to report any claim. Please take a picture of the delivery receipt if one is not provided.
Failure to complete the proof of delivery (POD) forms correctly indicating damage will result in your claim being denied. This includes checking the boxes that the product/packaging is damaged DURING DELIVERY
If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise. Please note any damage to the boxes/packaging being delivered on the delivery slip at the time you accept the items.
Items in Good Condition: (note there are no scuffs, scrapes or holes in the boxes and/or packaging)
Items that have possibly been damaged in transit (Please note there are holes, dents or carton splitting):
If the box has ANY damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible. We like to use the phrase, when in doubt, NOTATE IT.
If you have requested for the furniture to be assembled, please ensure that you note these damages when you sign the assembly service slip. GreatFurnitureDeal.com will then work with the carrier to claim the costs and remedy the situation. Please note that the method of correction will be at the discretion of the GreatFurnitureDeal.com management and will be assessed on a case by case basis.
DO NOT REFUSE DAMAGED ITEMS
We will replace or repair any damaged parts as long as you signed for them as damaged. If you have any questions, please call us at 800-970-5889.
California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all tools, lead crystal glassware, ceramic tableware, tiffany style lamps, and electrical cords. Please call us prior to ordering if you have any questions regarding the safety of these products.
WARNING: This product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.
The California Safe Drinking Water and Toxic Enforcement Act of 1986, also known as Proposition 65, requires businesses in certain circumstances to provide warnings for products containing chemicals that California has identified as carcinogens or reproductive toxins.
There are about 900 chemicals on the Proposition 65 list. The list includes lead, certain plasticizers like di(2-ethylhexyl) phthalate and certain flame retardants like TDCPP. The Proposition 65 list also includes aspirin, alcoholic beverages, Chinese-style salted fish and wood dust.
OEHHA is the California Office of Environmental Health Hazard Assessment. OEHHA is the California agency that identifies chemicals for the Proposition 65 list. OEHHA's mission is to protect and enhance public health and environment by scientific evaluation of risks posed by hazardous substances. To learn more about OEHHA go to their website at WWW.OEHHA.CA.GOVOpens a New Window..
OEHHA adds chemicals to the Proposition 65 on a regular basis. For example, the flame retardant known as TDCPP was added to the list as a carcinogen on October 28, 2011, which means that the warning requirement for the chemical became effective on October 28, 2012. Lead has been on the Proposition 65 list since 1988.
In addition to identifying chemicals for the Proposition 65 list, OEHHA also sets levels for when a warning is required. For example, OEHHA set the warning level, also known as the “No Significant Risk Level” or “NSRL,” for TDCPP at 5.4 micrograms per day. This means that OEHHA has determined the daily intake level of this chemical at 5.4 micrograms per day will result in one excess case of cancer in an exposed population of 100,000, assuming 70-year lifetime exposure to the chemical.
Additional information regarding Proposition 65 can be found at the OEHHA website:
http://oehha.ca.gov/prop65/background/p65plain.htmlOpens a New Window.
Additional information regarding the California flammability standard, Technical Bulletin 117 can be found at the BHFTI website:
http://www.bhfti.ca.gov/industry/117.pdf
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Orders canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has occurred will be subject to the rules of the return policy. The return, damage and cancellation policies above are General Policies for all products. Individual products may have unique rules and regulations and will be listed below under the Individual Product Policy. In the event there is a conflict between the terms and conditions of the General Policy and Individual Product Policy, the Individual Product Policy shall control.
Custom Pieces/Made to Order Items:
Custom orders cannot be cancelled once the order is placed. They are non-refundable and non-returnable. These items include brands such as; Catnapper, Jackson, Simmons Upholstery, Rossetto, VIG Furniture, Southern Motion, Moroni, Franklin, Luke Leather, Bramble, Sealy, Serta, Broyhill, Lane, South Cone and ESF Furniture are non-cancellable. If you have any question regarding your order and the return policy, please contact us at 1-800-970-5889. Custom and special order production time frames are provided to our customer as estimates only. Because the items are being produced by the manufacture and can change, we will make every effort to keep customers updated of changes however; delays do not negate the cancellation policy of custom and special orders. Of course, in the event of damage, the damage policy governs. The item(s) will be replaced or fixed in the unlikely event of damage.
Serta Mattress Company
Mattresses are "made to order" and the Serta company charges 20% or $150 (whichever is greater) for any product cancelled or changed after their production has begun. Production normally begins within 24 hours of receipt of an order, but may occur sooner. Regardless of the number of hours after the order, if you cancel or change your order after Serta declares they have begun production this fee will be charged to you.
Serta Mattress Warranty Info. Click here to learn more.
California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all tools, lead crystal glassware, ceramic tableware, tiffany style lamps, and electrical cords. Please call us prior to ordering if you have any questions regarding the safety of these products.
WARNING: This product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.
The California Safe Drinking Water and Toxic Enforcement Act of 1986, also known as Proposition 65, requires businesses in certain circumstances to provide warnings for products containing chemicals that California has identified as carcinogens or reproductive toxins.
There are about 900 chemicals on the Proposition 65 list. The list includes lead, certain plasticizers like di(2-ethylhexyl) phthalate and certain flame retardants like TDCPP. The Proposition 65 list also includes aspirin, alcoholic beverages, Chinese-style salted fish and wood dust.
OEHHA is the California Office of Environmental Health Hazard Assessment. OEHHA is the California agency that identifies chemicals for the Proposition 65 list. OEHHA's mission is to protect and enhance public health and environment by scientific evaluation of risks posed by hazardous substances. To learn more about OEHHA go to their website at WWW.OEHHA.CA.GOVOpens a New Window..
OEHHA adds chemicals to the Proposition 65 on a regular basis. For example, the flame retardant known as TDCPP was added to the list as a carcinogen on October 28, 2011, which means that the warning requirement for the chemical became effective on October 28, 2012. Lead has been on the Proposition 65 list since 1988.
In addition to identifying chemicals for the Proposition 65 list, OEHHA also sets levels for when a warning is required. For example, OEHHA set the warning level, also known as the “No Significant Risk Level” or “NSRL,” for TDCPP at 5.4 micrograms per day. This means that OEHHA has determined the daily intake level of this chemical at 5.4 micrograms per day will result in one excess case of cancer in an exposed population of 100,000, assuming 70-year lifetime exposure to the chemical.
Additional information regarding Proposition 65 can be found at the OEHHA website:
http://oehha.ca.gov/prop65/background/p65plain.htmlOpens a New Window.
Additional information regarding the California flammability standard, Technical Bulletin 117 can be found at the BHFTI website:
http://www.bhfti.ca.gov/industry/117.pdf
