Consumer Protection Service - Pure Balance 5 Year Furniture Protection Plan

WHY PROTECT YOUR FURNITURE?

Some things in life are unavoidable, no matter how careful you are. Accidents happen, and so do the stains and damage that can occur from them. You can’t prevent accidents from happening, but you can be prepared for them when they do.

Why do you have insurance on your home, car, boat and other valuables? In case you ever have an accident that results in an expensive repair or having to replace the item. You pay a little now to avoid paying a lot later. It’s peace-of-mind protection. It’s also a smart investment for your furniture. When you buy new furniture, you are making an investment, and just like your other investments or valuables, it makes sense to protect them.

Ranked #1 Extended Warranty

• CPS provides top-notch warranty protection for your purchases to ensure life and longevity. This means that they care about you and your product long after your purchase has been made. This warranty offers reliable, hassle-free, comprehensive parts and labor protection for your product.

Reliable Protection for Your Product

• CPS will send a professional technician to take care of your stains and damages, and if it cannot be repaired, CPS will replace it. By purchasing a CPS extended plan, you are guaranteed years of worry-free operation from your new product.

Plan Eligibility

• In order to be eligible for the Plan, the manufacturer's original written warranty must provide at least 90 days parts and labor coverage.

What's Included?

• CPS will cover fabric, leather, vinyl upholstery and mattresses from accidental stains or damages. CPS also covers Case Goods and Other Hard Surface Furniture from accidental stains, damages, and defects (flaw or deficiency that may affect the use for which the product is intended) in material or workmanship unless otherwise stated in the Exclusions from Coverage section of this document.

Coverage for Upholstery and Mattresses

Accidental Stains Caused By:

• Food and beverages
• Nail polish and nail polish remover stain damage
• Human and pet bodily fluid stains (except perspiration and hair/body oils)
• Ballpoint ink pen stains

Accidental Damages Caused By:

• Punctures, rips, and burns
• Breakage of frames and springs
• Reclining mechanisms and sleeper mechanisms
• Heating and vibrating mechanisms

Coverage for Case Goods and Other Hard Surface Furniture

Accidental Stains Caused By:

• Food and beverages
• Nail polish and nail polish remover stain damage
• Human and pet bodily fluid stains (except perspiration and hair/body oils)
• Ballpoint ink pen stains

Accidental Damages Caused By:

• Gouges or chips that penetrate the finish, exposing the substrate
• Cigarette burns and heat marks
• Checking, cracking, bubbling, or peeling of finish caused by a specific incident
• Loss of silvering on mirrors

Program Details

• This Plan begins on the date of product purchase and will provide service to the original purchaser for covered furniture a total of 5 Years, as noted on the sales receipt, from the date of delivery.
• In order to be eligible for the Plan, the manufacturer's original written warranty must provide at least 90 days parts and labor coverage. This Plan covers defects (flaw or deficiency that may affect the use for which the product is intended) in material or workmanship unless otherwise stated in the Exclusions from Coverage section of this document.
• This Plan applies only to products purchased for normal indoor household use and not for resale or commercial use, which includes rental, business, and institutional or other non-residential use.
• Accessories and/or add-on options purchased separately and not essential to the basic function of the covered product are not eligible for coverage.
• There is no deductible under this Plan. This Plan is not transferable. This Plan is not renewable.
• If under the terms listed below, an item becomes accidentally stained or damaged during normal residential use, a professional technician will service the problem at no cost to you.
• If the covered stain or damage cannot be resolved, the Administrator, at its discretion, will replace the affected portion or the complete item(s). Replacement items will be the same as or similar to the original item purchased, provided the price of the replacement does not exceed the original product purchase price.
• One time replacement of your furniture meets the full liability under this Plan. The replacement furniture is not eligible for coverage under this Plan. Replacement of a part or piece of furniture ends Plan coverage on that part or piece.
• Any furniture originally covered by the plan and not replaced will remain under coverage for the remaining term of the Plan. The Administrator will not replace or provide compensation for pieces of furniture that do not match the replacement items. Any replaced furniture becomes the property of the Administrator.

Program Does Not Include (Exclusions from Coverage)

• This Plan does not cover pickup, maintenance inspections, crating or delivery or freight charges. Replacement parts or furniture will be ordered from the retailer from which you originally purchased your furniture.
• If the retailer is not able to replace the item originally purchased or provide a satisfactory substitute item, you will be given a refund of the purchase price of this Plan in lieu of replacement of your furniture and your Plan will terminate.

Do I Need a Furniture Warranty?

• Accidents happen, but what matters is whether or not you are prepared for it. Whether it's stains left behind from foods, beverage or nail polish remover on your fabric, leather vinyl upholstery or mattress, CPS has got you covered. CPS will also protect your case goods and other hard surface furniture in the event of accidental stains and/or damages.

How Do I Register a Warranty?

• Register your warranty within 30 days with the membership number provided on your invoice after receiving your delivery by clicking the link https://www.cpscentral.com/how-to-register-a-cps-warranty-2 and following instructions. You may also call Customer Care at (800) 905-0443.

How Do I File a Claim?

• File claims online 24 hours a day by logging on to your account at https://www.cpscentral.com and select "File a Claim" under Customers. You may also call Customer Care at (800) 905-0443.