PROTECT YOUR DELIVERY WITH PACKAGE & SHIPPING PROTECTION
There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with just a % of the contents value and we’ll get to work on rectifying the issue right away.
WHAT WE DEEM AS LOST:
- Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 7 business days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement.
WHAT WE DEEM AS DAMAGED:
- Items arrive damaged in transit
- Some of your order is missing due to the box/packet opening in transit
Please contact us at support@greatfurnituredeal.com immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of any and all issues.
WHAT WE DO NOT COVER:
- Missing parcels or redelivery fees due to incorrect address information provided by you
- Delays in transit
- Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
- Items that are returned to us for a refund or exchange that are not in a resalable condition
- If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
HOW TO SUBMIT YOUR CLAIM:
If your parcel is lost or damaged, please contact us on support@greatfurnituredeal.com from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim:
- Subject line: CLAIM for order #12345
- Description of your issue
- Photo evidence of damage
We will continue to track your small parcel and should it appear, we request it be sent back to us at our expense.
By selecting Package & Shipping Protection, you agree to these terms.
We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.
This is our in-house protection policy.
Package & Shipping Protection is non-refundable.
OUR POLICY FOR UNPROTECTED SHIPMENTS:
We will follow the claims policy as outlined in our general claims policy. Please be advised that due to labor shortages and delays filing a claim may take 4-10 weeks and is at the discretion of the courier.